Contact Us

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309 Fair Street
Kingston, NY, 12401

(845)331-0131

Shipping Info

 What is your Shipping Policy?

All merchandise is shipped FOB Kingston, NY. Orders are shipped via UPS Ground, FEDEX Ground, or USPS, unless otherwise requested.

Delivery charges listed on your order confirmation are subject to adjustment based on carton dimension and number of cartons. Actual delivery

charges on your final Invoice are based on quoted carrier rates. Insurance charges will be added when applicable. Any claims regarding

delivery charges for overnight or 2-day priority must be made to Tomric Systems, Inc. within 5 working days.

 

 What is your Return Policy

We want you to be completely happy with your order.  If you are not satisfied for any reason, we will gladly accept your return of unused or

defective merchandise within 15 days of original purchase. However, please note that there is a 15% restocking fee for all returns. NO RETURNS

ACCEPTED AFTER 30 DAYS Customer is responsible for all return shipping charges (outgoing and incoming). Returned merchandise must be in

the original packaging and be in the same condition as when it was received. Used merchandise cannot be returned. All returns must be

unused and in original packaging for a credit or exchange to be issued.  Please allow 14 days for the processing of your return. On the front of

your packing slip (enclosed with your purchase), note the reason(s) for return and whether you wish to exchange it, credit the price towards

another purchase or receive a refund.  Enclose your packing slip with the item and return to: Carole Amper, Inc. / Toucan Hats 309 Fair St Attn:

Retail Returns Kingston, NY 12401 Please feel free to contact us at 1-800-886-0138 or info@caroleamper.com with any questions regarding your

return.